Issue ID | 1571803 |
Internal NHTSA # | 11219199 |
Manufacurer | General Motors LLC |
Brand | BUICK |
Model | ENCORE |
Model Year | 2016 |
File date | 25/05/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Our vehicle started losing pick up and go in the middle of driving about 2 weeks ago. Check engine light came on, so we took the vehicle to identify the issue. Error codes p0299 turbo/super charger underboost issue was identified. We called the dealership and were told the part is on backorder until maybe july. Even after market parts apparently are unavailable because gm is purchasing them. We contacted service manager at dealership because we are without a car that we are paying for and there is a huge concern that if the part is this difficult to obtain, there must be an undisclosed issue going on here. The service manager said they are only able to obtain updates for parts once the part is ordered, but also did confirm there is ( not necessarily a backorder, but the part is hard to come by!?!). He could not answer why. He did encourage us to contact consumer affairs to escalate our concerns. We did contact consumer affairs and were directed to contact nhtsa. We currently are without our vehicle that we continue to pay for and continue on this journey of tell this person or department and we are getting nowhere fast. Something bigger is obviously going on here and as always the paying customer continues to be the one paying for it. We want the part and it would be nice to not be inconvenienced with scrambling everyday on how to get to/from work and how to get to/ from caring for elderly parents who are in need of our assistance to eat, bath and remain safe. This issue is a huge inconvenience and truth needs to be told by gm/buick. |
Vehicle Mileage at Failure | 88000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WARRINGTON, PA |
VIN pattern | KL4CJASB5GBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |