Issue ID | 1204918 |
Internal NHTSA # | 10744905 |
Manufacurer | General Motors LLC |
Brand | BUICK |
Model | ENCORE |
Model Year | 2014 |
File date | 01/06/15 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | We had our 2014 buick encore 8 months and it ran great until it sat idle for 10 days. Then, it failed to start. The battery was dead . We charged the battery and took the vehicle to the dealership who reported nothing wrong. They advised if it happened again to have the vehicle towed in. After sitting idle for about 12 days the end of june, same problem. Vehicle failed to start and was towed to the dealership (by our aaa coverage) who again reported no problems. Gm authorized the dealership to release the vehicle to us without fixing the problem. Upon our suggestion that even though the battery tested okay it might be faulty, the dealership agreed to put in a used battery from another 2014 encore as gm would not authorize a new battery. After letting the vehicle sit for about 11 days with the used battery, it started just fine. Neither gm nor the dealership will acknowledge any problem existed with the previous battery. I was without a vehicle for about a month with no loaner. Gm has been less than helpful and, at one point, the dealership told us,. "we can't fix what we can't find." |
Vehicle Mileage at Failure | 10064 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MARCOLA, OR |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 28/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |