Issue ID | 1041525 |
Internal NHTSA # | 10565540 |
Manufacurer | General Motors LLC |
Brand | BUICK |
Model | ENCLAVE |
Model Year | 2011 |
File date | 18/02/14 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Reported issue to dealer of car making whining noise at low speeds. Dealer says i need a new power steering rack, hoses and possibly a new pump! The car is a is only a 2011 and very well maintained! Spoke with gm - they contacted dealer wondering why no recall since every single forum i read has hundreds of people complaining about this same exact issue. I was furious that they refuse to acknowledge this as a problem. They say that there are not enough power steering noise problems reported to require them to issue a recall. They say that they are not responsible for this decision. It is a federal safety issue and that they issue recalls based on numbers, however, this has not happened often enough to issue a recall. They are offering me a "deal" to get the car fixed at my dealer. They will pay all but $500 toward the rack and labor. I need to cover the hoses and possibly the pump if it is bad. Also, if there is a recall in the future i will be reimbursed retroactively for my expenses. Isn't this an admission that there is a problem??? I am so angry! My dealer, however sings a different tune from gm. Says that this problem exists quite frequently in the enclave, acadia and the chevy traverse...... I am not sure that i believe or trust anything they have to say! I have a 2011 enclave (which i absolutely loved up until now!) with 60k on it. Now out of warranty - eventually this will have to be fixed - leaving a very large dent in my pocket and a hole in my heart because i really thought i would have this car for a long time. However, once it is paid off i am dumping it. No more buicks or gm cars for me. Not ever! I really wish that someone would begin investigating gm and this issue. It is a huge safety concern, not to mention a very expensive fix. Please contact me to discuss and let me know what concerned folks such as myself can do to deal with this! Thank you!!!!! |
Vehicle Mileage at Failure | 60441 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | KATONAH, NY |
VIN pattern | 5GAKVBED4BJXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 27/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
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