Issue ID | 1649819 |
Internal NHTSA # | 11316212 |
Manufacurer | BMW of North America, LLC |
Brand | BMW |
Model | X5 |
Model Year | 2015 |
File date | 08/02/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | good morning. My name is [xxx]. I am the new purchaser of a 2015 bmw 35i x5. I recently got the suv at boch toyota in attleboro ma on feb 8 2020. The salesmen stated he couldn't really tell me anything about the suvs features, because he only knows about toyotas. The suv i was interested in, just so happens to be the bmw x5 that was there. I looked over everything as far as the little knowledge i have about the functioning features of the suv and came across an issue with the back up camera image not appearing when u shift the car into reverse. I thought it was the new way the images appears, with just the car pops up but the images of the actual surroundings behind shows just a black screen. I asked toyota if they can help me find fix this problem, as i just got the truck and without knowing the reverse camera just so happen not to work, i would not have purchased it. This of courses was after i signed all my paper work for purchase of the suv. I only have a 60 day lemon law warranty left narrowing my chances to getting this fixed without paying out of pocket expenses. I was very polite to them and they started to attack me. They said that i can use my body to turn around and look while reversing and that u do not fail a safety inspection for the backup camera. Well that is beside the point. You buy a truck that is really not that much old, you would think the backup camera should not have this problem and it comes with the suv for a reason. I feel like i'm the only dummy that picked one not realizing it never worked. Since they wont even budge at trying to help fix this issue, i have been calling places and googling around my options before the next 30 days is over, then i will be stuck with a black back up camera image. I have seen the recalls for even the new bmw trucks with the same issue the backup camera image stays stuck. I don't want to cause a accident information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 53000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | QUINCY, MA |
VIN pattern | 5UXKR0C57F0XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 21/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
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