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2011 BMW X3 Steering Problems, Complaints and Defects

Issue ID	893672
Internal NHTSA #	10436893
Manufacurer	BMW OF NORTH AMERICA, LLC
Brand	BMW
Model	X3
Model Year	2011
File date	19/11/11
Component	STEERING
Product type code	VEHICLE
Description of the problem	This complaint is in reference to nhtsa report 11v-341. It concerns a malfunction of a control module in the electronic power steering (eps) unit in 2011 bmw x3 passenger vehicles manufactured from april 27, 2011 through june 8, 2011. One of these 51 vehicles is ours. My concern is that bmw did not notify us of the recall even though the company has known about the malfunction since june 2011.. (bmw reported a safety recall to nhtsa on june 28, 2011, as documented in a letter of july 1, 2011 from nhtsa to bmw, acknowledging the recall.) on saturday november 19, 2011, the warning, "chassis stabilization malfunction!" appeared on the video display of our x3 following engine startup. At the same time, steering was more difficult than normal. An hour later, during engine re-start, the warning did not recur, and steering was normal. Personnel at our local bmw dealership were not able to explain our observations and told us via telephone to continue using the vehicle. In spite of that, we advised the dealership that we would bring the vehicle to them for evaluation on monday, nov 21. Subsequently, i found documentation on-line that confirmed the malfunction and our observations. At present, the vehicle remains at the dealership awaiting a replacement eps unit. I remain concerned that bmw did not contact us concerning the recall, and also that our local bmw dealership had apparently not been told of the issue. That is the reason for my complaint.
Vehicle Mileage at Failure	4000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CHARLOTTESVILLE, VA
VIN pattern	5UXWX5C51BLXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	28/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDC20498819033212 1FDNF6AN1TDF02672 3AKJHHDV7PSNL0182 VCE0C4DFT00410146 WBAWC33519PU84952 WBA51BX07S7S99661 LVTDD24B8PD679028 SJNFBAJ10Z2899339 3D7MX39AX8G141102 1FDXE4FS7HDC12149 KMHGN4JE9HU200876 1FTYE1Y83NKA05385

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2011 BMW X3 Steering Problems, Complaints and Defects, Recalls and Failures

2011 BMW X3 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?