Issue ID | 1339781 |
Internal NHTSA # | 10933957 |
Manufacurer | BMW of North America, LLC |
Brand | BMW |
Model | 335XI |
Model Year | 2008 |
File date | 18/11/16 |
Component | VISIBILITY:SUN ROOF ASSEMBLY |
Product type code | VEHICLE |
Description of the problem | On november 18, 2016, at approximately 7:45 am, i was driving on seward highway towards west international airport road in anchorage, alaska and all of a sudden my sunroof exploded and glass shards fell above my head and all over the interior of my car. I called bmw corporate for a resolution but they initially denied my claim saying it must have been hit with a rock and i should be calling my car insurance instead. I contacted bmw corporate for the second time. They were able to escalate my issue and offered me a "goodwill" offer to replace all parts involved free of charge on my issue, but not labor. Labor charge is approximately $900 and they require it to be done at the dealership. It is absurd! I'm not paying for a damage which i'm not responsible. It seems like they are not considering this as a big problem and rather denying defects on their sunroofs. I was furious and exclaimed that it is a safety issue and i could have been injured, could have been killed, or worse, could have killed someone else. With their "goodwill" offer and the absurd labor charge, i don't think i could get this issue resolved without the help of nhtsa to press bmw to do further investigation. This issue has to be fixed asap before someone gets killed. |
Vehicle Mileage at Failure | 65000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | ANCHORAGE, AK |
VIN pattern | WBAWC73528EXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 28/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |