Issue ID | 1351141 |
Internal NHTSA # | 10947224 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | AUDI |
Model | A4 |
Model Year | 2013 |
File date | 22/01/17 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | On jan 22 2017 i was driving in blizzard conditions following a few vehicles when my wipers stopped working and started grinding. As a result i lost complete visibility and nearly cause a 3 car accident and loss of control of the vehicle. I contacted audi to be informed that my warranty expired 2 months ago however my vehicle was well within the 50,000 miles expiration as my car has 47,500 miles. I first spoke with a lady in audi customer service who informed me there was nothing she could do and later i got a hold of [xxx] who informed me i had to go to an audi dealer and pay for a diagnosis for them to help me in any way. I informed them that the dealer was 120 miles away and was due to the continuously snowy conditions i could not go to phoenix to get the diagnosis because my wipers were seized and it is still snowing heavily. Due to the nature of the safety hazard i shouldn't have to pay for a diagnosis anyways. I asked him for his managers information and he refused. I was then informed that i would be contacted in a few days... The nature of the issue is a safety hazard and cannot be pending based off the leisure of a higher up. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 47500 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SHOIW LOW, AZ |
VIN pattern | WAUAFAFL3DNXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |