Issue ID | 931130 |
Internal NHTSA # | 10467421 |
Manufacurer | HONDA (AMERICAN HONDA MOTOR CO.) |
Brand | ACURA |
Model | TL |
Model Year | 2005 |
File date | 17/05/12 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Dashboard cracks -noticed small crack in my 2005 tl dashboard over the passenger airbag in may 2012. Overnight it grew from front to back. My car is garaged. Contacted my service advisor by phone and he stated it was cosmetic and due to high heat and high mileage. I stated car was garaged and i owned other cars that were as old and never experience this. He told me cost was $1850 to replace. He said he'd send the complaint to corporate and get back to me. He came back to me and said acura would pay 75% of cost since i was a good customer. I said that was not acceptable and i would like to talk to regional manager. He said he'd take the request further. In the meantime i noticed another crack. A week later i got a call stating acura would pay 85% and i'd pay $247 plus tax. I was concerned that the airbag could malfunction and not deploy when in an accident or deploy for no reason. I decided to pay the $247. Dealer stated he would give me a loaner car. Before i brought the car in for repair i noticed two more cracks. My concern is safety for me and my passengers and i did not feel safe with dashboard cracks. This was a design flaw or material defect and acura should recall to satisfy customers. Too many others with same problem and this is a luxury car. Acura knows it's an issue otherwise they wouldn't have agreed to pay $85%. |
Vehicle Mileage at Failure | 107000 |
Number of Occurences | |
Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
City and State | WEST PALM BEACH, FL |
VIN pattern | 19UUA66215AXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 02/07/22 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |